WHY US FOR THE OPERATION AUDIT OF YOUR ESTABLISHMENT?
FBSTI is a Swiss academy specialized in high standard hospitality management all over the world
Our professional auditing teams all have hands-on experience in hotel and restaurant operations, giving us a significant edge in the quality, accuracy and detail of our audit Reports.
Dear Managers and Owners,
When you are in the operational side of your establishment, the job is certainly done properly, staff behaves properly and they are taking care, without any issue, of your entire customer satisfaction.
Every one is conscientious that everybody wants to show you his or her best side.
But what is happening when you are not there, as soon as you turn your back? Your position requires your attention in many areas and you cannot check and control what is happening all the time.
What is happening when managers or owners are not on the premises? Is the standard still up to your requirements? Are all your customers been taking care of properly?
Bad habits appear, rise up and get worst always when you are not here. This will have a huge effect on your customers’ satisfaction and their loyalty.
Even if you do not have complaints coming to your ears, you have to keep in mind that nowadays most of the customers do not bother to complain, they just do not come back and leave a relevant comment on internet booking platforms and every time they will have the opportunity, they will have bad words about you to their friends and networks.
With our expertise, knowledge and experience in the hospitality industry we offer to test and observe your establishment. We will collect for you, with a great deal of discretion, all the information and details (positives and negatives) that only a customer is normally seeing. We will spot those insensible changes that are slowly taking place in your establishment.
We are not spies, just customers who will record all details – even the ones hiding in little nooks, and notice the general and personal ambiance of all actors at your establishment.
Our meticulous observations and our precise conclusions will give you the chance to correct problems before it is too late and therefore improve not only the standard of your business but also your customers’ satisfaction.
For Hotel chains or groups with several establishments, our report will give you the possibility to compare between several properties in order to generalize the good points and correct the weak sectors.
We will let you know what you cannot see.
We see, we watch, we check and control for you in order to spot points that could be improved or required your attention and identified specific training needed or urgent actions needed to be put in place.
Christian Cargouet
CEO, F&B Service Training International
Switzerland
LEARN MORE ABOUT OUR AUDITING
