About the CEO, Mr Christian CARGOUET
50 years, of which 30 years of successful experience and passion spent for the hospitality industry.
Born in 1965 in France
1984: BTS in hospitality management
1986: Master in restaurant management, service expert
Baronnat private catering school, Grenoble, France.
1986: Front desk officer, 
Relais & château de Castel Novel (*****), Varetz, France
1987: Kitchen chef, (Companionship tour)
Château St Philipp (****), Agen, France. 
Château de Lhotse (****), Montaigu de Quercy, France.
Restaurant le Prieuré (***), Agen, France.
1989: Restaurant Manager,
Goodwood Park Hotel (*****), Chichester, UK
1992: Restaurant Manager,
Hotel Fleur du Lac (*****), Morges, Switzerland 
1996: Wine & bar lecturer, Service practical lecturer,
Lausanne Hotel School (EHL, 1st world rank), Switzerland
1998: General Manager,
Henllys Hall Hotel Golf & Country Club (****), Beaumaris, Anglesey, North Wales.
2003: Lecturer of service theory & Practical,
Greta Leman, Training center, Annemasse, France 
2009: Restaurant training supervisor, F&B manager, Lecturer of service theory, service practical, advanced service and banqueting and event,
IHTTI, School of Hotel Management,(8th Swiss Rank), Neuchâtel, Switzerland
2012: Founder and CEO,
F&B Service training International, Swiss restaurant management academy, Neuchâtel, Switzerland
OTHERS
- CHE (certified hospitality educator) AHLEI
- Instructor of supervision in the hospitality industry, AHLEI
- Craft Trainer Award (CTA1)
- Health and Hygiene Certificate
- Cigars Expert, Cheese Expert
- Mixology Bar and Tending
- Leadership Training
- Professional Presentation Course
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A few words from the CEO
DO YOU KNOW WHO I AM?
I am the gentleman who waits patiently to be noticed and welcomed at the entrance of a restaurant while employees finish their private discussions.
I am the gentleman who remains seated and waits quietly while the waitresses do everything but take my order.
I am the gentleman who stands serenely at the hotel front desk while the receptionist is finishing playing Candy Crush game on the computer or reading the newspaper.
I am the simple guy who enters a cocktail bar and never loses his temper but waits calmly while the bartender finishes replying to personal messages on his smartphone.
Yes, you might say I am a nice guy.
You are right, but do you know who else I am?
I am the gentleman who never comes back and it amuses me to see you spending millions every year on advertising to get me back when I was there in the first place and all you have to do was to show me a little attention and some service.
It is more costly to find new customers than to develop benefits from your existing customer base. Your present customers will be the ones who will attract future new clients through positive word of mouth saving you millions on advertising. This is the reason why it is more important for you to exceed the expectations of the clients you already have than find new ones. It is also crucial for your employees to know that customers are the most important asset your establishment has and that they act accordingly.
Hospitality is fast-paced and constantly evolving. The best way to beat your competitors is by ensuring your employees’ expertise and ability to perform their daily tasks and maintaining an exceptionally high level in their jobs. Training in customer service will ensure your guests enjoy their experience, and their stay and will depart with plans to return.
They will also go on to spread good words about your establishment.
One of the most important aspects of running a restaurant is training your front-of-the-house employees; get your service staff in winning form. All great performances are a result of good training. Front-of-the-house is a daily competition, a professional and sophisticated sports game that starts before the arrival of your customers and finishes far after the last one says goodbye. Guest satisfaction, check averages, tips, but also time management, operation, and cost control will tell you if you are winning in the competition.
Training is crucial in order to provide a consistent level of guest satisfaction over time. Enhancing your present and future workforce by providing our tailored training will affect your business’s ability to remain competitive.
F&B Service Training International designs personalized programs to most efficiently address the front house areas and staff, which will have the greatest impact on results. We know through countless years of experience in the hospitality industry, that front-of-the-house skills are essential for business and personal success. Using FBSTI training programs maximizes learning retention and clients’ return on training investment. FBSTI tailored training, which fully meets your needs, targeting specific areas and topics that demand improvement and can deliver maximum return for your business.
Looking conscientiously at the customers reinforces my idea that if restaurants forget that people come to any good restaurant for more than just the pleasure of good food they will be wrong. Communicating professionally with all stakeholders (including waiters and waitresses) is fundamental to ensuring all customers leave your establishment with an unforgettable positive experience. The time when waiters will be replaced by talking and walking machines are still far away. (The 2 only waiter robots in this world have been fired a few weeks back in Japan, There is a good reason for that)))))
Being able to produce the products and the services desired and expected by customers, in an environment of demand increasingly challenge, is the opportunity to make a unique mark of recognition and recommendation.
At FBSTI it is our personal target that all people trained in our programs will know exactly the goals and the objectives of their company, will be properly trained and qualified to do the job, and will be involved in their own development and the development of the company they will be working for.
FBSTI provides a short, intense, captivating, and adapted training where attitude, skill, and knowledge will be developed from a practical, theoretical, and through advanced service to ensure that your staff members will have full expertise in every field of the operational side of your restaurant or group of restaurants.
Retaining the right employees, quickly and professionally bringing on new ones as well as getting them actively involved in the company is critical for long-term profitability and growth. F&B Service Training International, with our adapted training program, will help you to attract, develop and retain these unique members. We will improve their commitment and enthusiasm, which will translate into the growth of your establishment’s efficiency.
Keeping in mind that properly trained front-of-the-house employees will reduce turnover and absenteeism and all the associated costs (finding new staff, having more staff than needed, time consumed for adaptation and new training, …). Bear in mind you most probably have in your employees the future leaders of your establishment.
“ Don’t let your competitors have them due to a lack of internal development! ”
The restaurant industry is in a constant state of growth and change and if you want to step ahead FBSTI is the right solution.
Standardized F&B operation and improving the quality of the service will help you to gain repeat business and reduce your expenses on operational efficiency.
FBSTI will set a platform in place to remove the development of bad habits in your establishment, which is a fundamental challenge facing many front-of-the-house teams.
We will give your employees confidence and motivation for them to be more competitive, more flexible, to be more attentive, and more efficient, with a better response to changes, ready to go the “extra mile/s” for your guests.
FBSTI has long-standing experience and significant expertise in training and operations within the restaurant industry. We work together to understand your expectations, your goals, and your customer needs.
Why train your staff?
In professional or private spheres, our time pushes us to adapt constantly. As soon as changes or when a flaw is detected, then it is important to react or you will be left behind. Through increasing competition, an expectation arises for you to react with increasing speed and efficiency to fix any problems without delay. This is a major competitiveness requirement. The more qualified and properly trained your employees are, the better their performance will be, and the better your business will get. FBSTI’s unique programs take the time to understand the challenges at hand from multiple angles to ensure your teams are well equipped to cope with these challenges from not only the technical but also the soft skills of your staff members.
The primary objective of any company is to ensure profitability and drive value. This is why companies now take much more consideration toward the social climate and the evolution of the personal resources of their employees. It is your people who are the wealth of the company and together as a team deliver unique guest experiences which in turn translate to growth in your company value. Well-rounded employees are performing employees.
Nowadays, time seems scarce. Business and pace of change move with increasing speed. Is it still possible to “take the required time” without taking the risk of letting the situation deteriorate and penalize the company? Companies must propose solutions to these challenges. Constant learning and on-the-job training are common sense these days. The expertise of the manager and the employees requires regular updating as technologies and approaches of the industry are in a constant state of change.
No matter how good you already are, you will always need the training to drive the efficiency of your company.
FBSTI brings to your employees, professional and personal knowledge and skills for them to work with harmony and better performance. We will fill their shortcomings, develop their potential and give them access to greater efficiency.
They will transform your establishment into a better place to work, a better environment, and very profitable where customers will be happy to come back.
The new concept of leisure civilization makes the catering industry a unique growing business but to be successful and ahead of competitors you have to make sure that all your staff members from table runners to general managers are properly trained and aware of the objective and the standard of the company.
The continued growth of the sector has driven demand for qualified personnel who can adapt and improve the service standard.
Our high-quality Swiss education training program provides the knowledge and skills necessary to meet industry expectations in this regard and make sure your establishment as well as your customers will get good benefits out of it.
With our Swiss expertise, our French “Savoir-Faire” experience, and 30 years of successful accomplishment in the restaurant industry and in hospitality training, we have tailored and designed the perfect and unique certified training so that participants can confront their daily tasks with better confidence and a higher standard.
After the completion of our conference you and your staff, as well as future actors in the restaurant industry will be highly skilled and ready to meet the challenges of this dynamic industry with an innovative approach.
Christian CARGOUET
Founder and CEO
FBSTI