Being able to produce the goods and the services desired and expected by customers, in an increasingly demanding environment, would be a mark of recognition and recommendation.
At FBSTI it is our own target that all people prepared by our team will know exactly the goals and the objectives of their company, will be properly trained and qualified to do the job and will be involved in their own development and the development of the company they work for.
With our ability to provide customized services tailored to your needs and your budget, you will received an incomparable and unique product which will be of a great effect on the running of your establishment.
No matter how much you spend in the looking of your place, no matter if you are serving the most world class food, no matter all your advertising campaigns, if your employees are not trained properly, if they do not do their tasks up to the standard, if in the line they forgot about the importance of a customer and if they are not involved in the development of your establishment, then you will waste your money and you will never reach your business potential and your growth expectation.
FBSTI is providing short, professional and captivating conference workshop all over the world in which you can send your employees.
FBSTI conferences will put your employees on the right track for your business development.
Trained employees will bring more satisfaction and better loyalty to your company, from your employees themselves but also from your customers.
An ever-changing team is very expensive. To separate an employee is expensive but it is more expensive to hire someone to replace the person. In addition, these movements disrupt and discredit the company toward its customers.
Train your employees today for them to become your managers of tomorrow. A company who trains their employees is a company that evolves.
Training helps to develop the necessary personal skills to complete technical tasks, helps to facilitate communication between the teams and services and helps to reduce stress.
Less stressed employees will reduce conflicts, sick days, absenteeism and therefore reduce your turnover.
Training is critical and has many advantages. It increases profitability, brings strategic benefit, and it is an incredible booster for your success.
It is vital to enhance the “human capital” of your structure.
Why ask external trainers to train your employees?
External training bring fresh, new knowledge from other sectors, trades and environments. External training will have a better impact on your employees who are already too familiar with your internal trainers so less receptive to new information and change.
Companies that train and prepare their employees to evolve, embrace changes, will be far ahead of their competitors.
Your employees are your greatest asset, without them your structure will fail and without recognition she will die.
With us you will:
- Develop staff who will be more motivated, more efficient, more competitive, more flexible, more concerned, with a better response to changes, ready to do the “extra miles” and with pride in their work.
- Standardize F&B operations and improve the quality of the service in your establishments.
- Reduce turnover and absenteeism with a better work environment.
- Increase profits by improving guests satisfaction in exceeding their expectations and up sell your product.
Your staff completing the course will be more efficient while they are performing their tasks, and work faster as a whole team. They will be more motivated, and competitive among themselves which will improve the guest experience. Your staff will be more flexible and willing to work to your schedule, you will have fewer staff turnover to worry about. The customers you entertain will be positively delighted with the service they receive. Our courses will improve your customer loyalty while saving the company on expenses and saving of money wasted in a daily operation riddled through staff misconduct.
Front of the house employees, motivated, with the right attitude and a perfect behavior, engaged in their own development and the development of the company will financially benefit a lot to your organization.
Customers’ return:
Satisfied customer is a customer who returns and comes more often (Increasing income)
Satisfied customer is a customer who talks about your establishment and spread good words about your place.
- Better company image
- Generate new customers (Increase your income)
- Reduce costs on advertising (Saving on marketing and publicity).
Employees aware of the good selling skills, with a better marketing communication and driving sales, customer will consumed more, average bill will raised. (Higher income)
Employees’ return:
Better training means less training (Saving on future training)
Doing training shows your employees you care about them and their development means staff more involved, more concerned and less staff turnover (saving on recruiting and on training new staff)
Time management, less work for head of department and managers (Saving on operational efficiency)
Better employees, more efficient, who will produce more with less time consuming (Saving on number of employees and on salaries)
Operational return:
Better involvement and more focus will reduce daily wastage (saving on product and equipment loses)
Less breakage (saving on replacement)
Better use of the equipment (saving on maintenance)
Knowledge transfer (Saving of training needs)
Less chance of accident, better safety practice (Saving on absenteeism and on financial penalty due to errors made by employees)
Employees will have a more positive attitude towards profit orientation and will be more involved with the organizational goals (more profits and less lost)
Benefits for employees:
A customer impressed by the service and by the outstanding attitude of the staff will leave more tips and more often
Improved attitude, morale and confidence
More efficient and effective
More concerned and involved
More flexibility, less absenteeism
Improved teamwork, working environment and internal relationship
Increased safety reduced accidents
Employees more passionate, smiling, with a better motivation
Better job knowledge and skill, better quality of work provided….
After completion of the conference, participant will be able to increase his/her average daily financial take in. Even if they improve their sales daily by just a coffee, a drink, a bottle of wine or a desert Your company will get a return on the conference investment within a few weeks or in a worst case in a few months. AND THIS IS A MINIMUM!
RETURN ON TRAINING INVESTMENT
“ WITHIN A FEW WEEKS! “
GUARANTY